Podcast: The Building BITE

Season 3 Episode 4: “Bridging the Gap Between Underwriting and Technology”


Please tune in to this episode of The Building BITE Podcast, as we hear from industry experts about key topics to help you be successful. The Building BITE hosts Chris Epps, LEED AP and Mike Diercksen, CRIS, welcome Milena Russo, Associate at AXA XL’s Construction Eco System. 


We begin the episode by discussing what drew Milena to the Insurance industry, eventually landing her at the AXA XL Construction Ecosystem. From there, Milena helps us to understand the connection between the innovative process and the underwriting team. While diving into our topic of bridging the gap between underwriting and technology, Milena gives our listeners three excellent takeaways and best practices when partnering innovation with underwriting:


  1. First and foremost, it is about being a partner in risk: Good relationships require give and take, and the ecosystem is a great way for us to be more than just a carrier who pays claims. By taking on this partnership, both parties are engaging in the risk, and growing together through the project.
  2. These solutions are tailor made: The current market is robust but can sometimes leave insureds feeling like they are being “broad brushed” with their coverage. What this process ultimately does is allow us to take a deeper dive with the insureds and create a tailored approach which is designed to maximize the way they do business.
  3. The end goal is for sustainable growth: The goal is all about helping our contractors to become more proficient, moving forward into the future. Taking the time to invest in your risk and identify unique solutions is essential when growing the business sustainably and provides a win-win solution.


To learn more about how you can better prepare your firm for the challenges ahead, listen to our full podcast episode with Milena on “Bridging the Gap Between Underwriting and Technology.”


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Connect with Milena Russo

Email: milena.russo@axaxl.com

Connect with Chris Epps

Connect with Mike Diercksen

Main Offices

351 Pleasant Street, Suite B, #135
Northampton, MA 01060

North Carolina
13200 Strickland Road, Suite 114, #299
Raleigh, NC 27613

P.O. Box 16824
Rocky River, OH 44116